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FAQs

Everything people ask about Sciro, in one place. Search, or browse by topic.

All questions

Getting started

What can Sciro automate today?

Sciro helps with expenses, invoice processing and card reconciliation. It reads documents, supports review and approval, and prepares records for your accounting software. We are building towards broader accounting automation, with people still in control of the decisions that need them.

Does Sciro replace my accounting software?

No. Sciro works alongside your books. Connect a supported accounting system to bring in your chart of accounts and send approved records back with the original documents attached. The integrations page shows what Sciro works with today.

See the integrations
What does the AI read?

Upload a receipt or invoice as a PDF or image. Sciro extracts the supplier, date, amounts, VAT, invoice number and line items. You can review and correct the details before submitting.

Does Sciro learn how we categorise costs?

Yes. Sciro uses account choices from similar expenses and invoice lines your organisation has approved and sent to its books to suggest categories from your active chart of accounts. More history helps tailor suggestions to your business. Your team can review and correct them before approval.

Where do people stay involved?

Your team reviews extracted details through your organisation’s approval chain. Approvers can edit, categorise or reject claims with notes. Team approvals are included in the trial and paid plans.

Trial and pricing

Is there a free trial?

Yes. Every new workspace starts with a 14-day trial: capture, approvals, mileage, card reconciliation, email import and accounting sync, for up to 10 people and 100 documents, with no card required. Supplier statement reconciliation, invoice queries and AI spending insights are enabled on paid plans. When the trial ends the workspace becomes read-only until you choose a plan.

What is included in the trial?

The trial runs for 14 days with up to 10 people and 100 documents. You can capture receipts and invoices, review AI extraction, run approvals across your team, claim mileage, reconcile card statements, import from email and sync records to a supported accounting system. Supplier statement reconciliation, invoice queries and AI spending insights are enabled on paid plans.

Do I need a card to start?

No. The trial needs no card. We only set up billing when you choose a plan.

How is a team plan priced?

Team plans are quoted around your document volume, number of people and required capabilities. We will confirm the allowance and enabled features with you before you choose a plan.

Are all team features included automatically?

No. The comparison on the pricing page shows the capabilities available when configuring a team plan. Your quote confirms which features are included, such as approval chains, email import, HR connections and card reconciliation.

Compare the plans

Expenses

Can people claim from their phone?

Yes. Sciro installs on a phone like an app. Photograph the receipt, add a category and a line, submit.

What if there is no receipt?

Record the spend with the no-receipt option. A receipt-required policy can flag it for the approver.

Do expense policies block a claim?

No. Policies are advisory. A breach is shown to the claimant and the approver. Nothing is stopped by a rule alone.

Can I claim mileage?

Mileage is included in the trial and on eligible paid plans. Add your journey and Sciro calculates the distance using your organisation’s configured rate. You can include multiple trips and return journeys in a claim.

Invoices

Can I import invoices from email?

Email import is included in the trial and on eligible paid plans. Connect a supported inbox to fetch document attachments, check for duplicates and stage files for review before confirming them.

What happens to an invoice with several lines?

Each line is read with its description, quantity, unit price and tax rate, and coded to its own account at submit. The approver can change any line.

Can we ask a question about an invoice?

On eligible plans, yes. Raise a query from the invoice. The person is told once by email and push, and the answer sits with the invoice.

How are credit notes handled?

Recognised and kept as a negative amount. Approved and sent like any record, offsetting the matching bill in your books.

Card reconciliation

Which card statements can I import?

A CSV export from the card provider. Choose the card it belongs to and Sciro reads the date, vendor and amount of each transaction.

How does matching work?

By amount, date and vendor name, with the closeness of the match shown on each transaction. Change any match by hand.

What if a transaction has no receipt?

Mark it as no receipt with a note. The approver sees the note beside the amount, and a receipt-required policy can flag it.

Who can work on a reconciliation?

The cardholder and the finance team. Finance can view, edit and comment, and reconciliations they submit go to a shared queue.

What goes to the books?

One draft bill for the statement, with lines merged where they share an account and VAT rate, and every receipt attached.

Supplier statements

Which statement files can I import?

A PDF, CSV, spreadsheet or photo of the statement, up to 4MB each, several at once. One statement per file.

Do supplier statements need my accounting software connected?

Yes. Lines are checked against the supplier’s bills, credit notes and payments in your books. Nothing is written back.

What is a possible match?

The same amount on a nearby date, with one candidate. Confirm it or reject it, and a rejected one is never offered again.

What if the statement shows an opening balance?

Older items that no line names are taken as one brought-forward figure against it, so the difference stays honest.

Who can work on statements?

The finance team, with access to your accounting software. Notes on a line and on the statement are kept for the next person.

When is a statement reconciled?

When you mark it so. Sciro asks first that the lines add up to the balance and that every open line has a match or a note.

Approvals

How many levels can a chain have?

As many as you need, in order. Expenses, invoices and card statements can each have their own chain, or share one.

Can the org chart set the approvers?

Yes. Pick approvers in the HR tree and each person’s claims climb to the nearest one, or to every pick above them, as you choose.

What can an approver do?

Approve, edit the details, change the account coding, or send it back with a note. The submitter sees the note and resubmits.

What happens when an approver is away?

Your leave policy decides: skip them, hand the claim to a cover, or hold it. Leave comes from your HR system or is entered by hand.

What is the finance team’s shared queue?

Claims that have passed their reviewers land in one pool any finance member can take. Switch it on and off in settings.

Who sees the pending count?

Each approver sees one count of what is waiting for them, pooled claims included, the same everywhere in Sciro.

Analytics

Who can see analytics?

Admins, and anyone an admin gives analytics access. Finance, usually.

What counts as spend?

Receipts, invoices and mileage an admin has approved, placed on their document dates. Pending and rejected claims are not in it.

Which periods can I look at?

Seven days, thirty, ninety, six months, a year, or your own dates. Buckets adjust to the span.

What are the headline figures?

Total spent, documents, average per document and VAT reclaimable, for the period you chose.

Does the AI make up numbers?

No. Sciro computes shares, changes and the biggest movers in code. The AI ranks and explains them, citing that evidence, and an insight citing anything else is dropped.

How current are the insights?

They refresh when the approved spend changes, and daily regardless, so a result never looks frozen.

Integrations

Which accounting software does Sciro connect to?

The integrations page lists what Sciro connects to today. Tell us what you use and we will say when yours is ready.

See the integrations
Which HR systems does Sciro connect to?

The integrations page lists them. People, reporting lines and leave sync on a schedule, and the approval chains follow.

See the integrations
Is every integration included in every plan?

No. Available connections and capabilities depend on your plan and systems. We’ll confirm what you need with you.

Does data move in both directions?

Accounting connections bring in data such as your chart of accounts and send approved records back. Email and HR connections supply data to Sciro. Each has its own permissions and workflow.

Can people still upload receipts directly?

Yes. Upload receipt photos, images and PDFs directly. No email or HR connection is needed.

What if we use none of the connected systems?

Upload directly and review and approve as normal. Only the last step, sending to your books, needs an accounting connection.

Still stuck? Email support@sciro.app.

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